Privacy Policy
How GoldenPaw Supply LLC Collects, Uses, and Protects Your Information
Our Commitment to Your Privacy
GoldenPaw Supply LLC values your trust and respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at goldenpaw.space, place orders for our products, interact with our customer support team, or otherwise engage with our business. We are committed to protecting your personal information and using it only in ways that are transparent, lawful, and consistent with your expectations.
By accessing our website or providing us with your personal information, you consent to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or provide us with your personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological capabilities. When we make material changes, we will post the updated policy on our website and update the effective date at the top of this page. Your continued use of our website after changes are posted constitutes your acceptance of the modified policy.
Information We Collect
GoldenPaw Supply LLC collects several categories of information from and about users of our website and customers who purchase our products.
Personal Information You Provide Directly
When you interact with our website or our customer support team, you may choose to provide us with personal information including:
Contact Information – Your full name, email address, physical address, telephone number, and similar information that allows us to communicate with you and deliver products to you.
Payment Information – Your credit card number, expiration date, CVV code, and billing address. Please note that this information is collected directly by our payment processor Stripe and is not stored on our servers. Our access to payment information is limited to the last four digits of your card number and the card type.
Account Information – If you create an account on our website, we collect your chosen username, hashed password, order history, and saved addresses. You may also choose to provide preferences such as size or design interests.
Order Information – Details about the products you order including sizes, colors, customization choices, and any designs or text you submit for printing. Design submissions may include photographs, artwork, or written content that you provide.
Communications – When you contact our customer support team via email or telephone, we may keep records of your communications including the content of your messages and any attachments.
Feedback and Reviews – If you submit product reviews, testimonials, or other feedback, we may collect and publish this information as described elsewhere in this policy.
Information Collected Automatically
When you visit our website, certain information is automatically collected by our servers and by third-party services we use. This information includes:
Device Information – Your IP address, browser type and version, operating system, device type, and screen resolution.
Usage Information – Pages you visit on our website, time spent on each page, links you click, search queries you submit, and your navigation path through our website.
Referral Information – The website address of the site that referred you to goldenpaw.space, if you arrived via a link from another site.
Location Information – Approximate geographic location derived from your IP address. We do not collect precise GPS location data from your mobile device unless you explicitly provide it.
Cookies and Similar Technologies – We use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing behavior and to remember your preferences. Cookies are small text files stored on your device by your web browser. You can control cookie settings through your browser preferences, but disabling cookies may affect the functionality of our website.
How We Use Your Information
GoldenPaw Supply LLC uses your personal information for the following purposes:
Order Processing and Fulfillment – To process your payments, produce your custom products, ship your orders, and provide you with order confirmations, shipping updates, and delivery notifications.
Customer Support – To respond to your inquiries, resolve problems, process returns and refunds, and provide technical assistance.
Account Management – To create and maintain your account, authenticate your identity when you log in, and save your preferences and order history.
Communication – To send you transactional emails related to your orders, respond to your messages, and provide important updates about our policies or services. We may also send you marketing communications if you have opted in to receive them.
Website Improvement – To analyze how visitors use our website, identify technical issues, test new features, and optimize the user experience.
Security and Fraud Prevention – To detect and prevent fraudulent transactions, unauthorized account access, and other malicious activities. We may also use your information to verify your identity when you request account changes or password resets.
Legal Compliance – To comply with applicable laws, regulations, legal processes, and government requests. We may also use your information to enforce our Terms and Conditions and other policies.
Business Operations – To manage our business including accounting, auditing, insurance, and other internal functions.
Legal Bases for Processing
For individuals located in the European Economic Area or the United Kingdom, we process your personal information based on the following legal grounds:
Contract Performance – We process your information to fulfill our contractual obligations to you, including processing payments, producing custom products, and shipping orders.
Legitimate Interests – We process your information for our legitimate business interests including improving our website, preventing fraud, and communicating with you about your orders, provided that these interests are not overridden by your privacy rights.
Consent – We process your information for marketing communications and certain other purposes based on your explicit consent. You may withdraw your consent at any time.
Legal Obligations – We process your information when necessary to comply with applicable laws and regulations.
How We Share Your Information
GoldenPaw Supply LLC does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the following circumstances:
Service Providers – We share your information with trusted third-party service providers who perform functions on our behalf. These providers include:
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Stripe for payment processing
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Shipping carriers including USPS, UPS, and FedEx for delivery
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Print-on-demand production partners who manufacture our products
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Email service providers for transactional and marketing communications
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Cloud hosting providers for website and data storage
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Analytics providers including Google Analytics for website usage analysis
These service providers are authorized to use your information only as necessary to provide their services to us and are contractually obligated to protect your information.
Business Transfers – If GoldenPaw Supply LLC is involved in a merger, acquisition, asset sale, bankruptcy, or other business transfer, your information may be transferred as part of that transaction. We will notify you of any such change and provide choices about your information when required by law.
Legal Requirements – We may disclose your information when required by law to respond to a subpoena, court order, or other legal process. We may also disclose your information when we believe in good faith that disclosure is necessary to:
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Protect our rights, property, or safety
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Protect the rights, property, or safety of our customers or others
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Investigate fraud or other illegal activities
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Comply with a legal obligation
With Your Consent – We may share your information for other purposes when you provide your explicit consent.
Data Retention
GoldenPaw Supply LLC retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.
Order Information – We retain order information including your name, address, purchase history, and design submissions for as long as your account is active and for seven years after your last interaction with us to comply with tax and accounting requirements.
Account Information – If you create an account, we retain your account information until you request account deletion, at which point we will delete your personal information except for information we are legally required to retain.
Communications – We retain customer support communications for three years from the date of the last message.
Cookies and Usage Data – We retain automatically collected usage data for up to 26 months in aggregated form.
When we delete your information, we do so securely using industry-standard methods to prevent unauthorized access or reconstruction.
Data Security
GoldenPaw Supply LLC implements reasonable and appropriate technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, disclosure, or destruction.
Encryption – Information transmitted between your browser and our website is encrypted using TLS Transport Layer Security protocols. Payment information is encrypted both in transit and at rest by our payment processor Stripe.
Access Controls – Only authorized employees and contractors who need access to your information to perform their job duties are granted access. All personnel with access receive privacy and security training and are subject to confidentiality obligations.
Monitoring – Our systems are continuously monitored for suspicious activity and potential security breaches.
Vulnerability Management – We perform regular security assessments, penetration testing, and vulnerability scanning to identify and address potential weaknesses in our systems.
Despite these measures, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.
Your Privacy Rights and Choices
Depending on your location, you may have certain rights regarding your personal information.
For All Customers
Marketing Communications – You may opt out of receiving marketing emails from us by clicking the Unsubscribe link at the bottom of any marketing email. You will continue to receive transactional emails related to your orders even if you opt out of marketing communications.
Cookies – Most web browsers allow you to control cookies through your browser settings. You may set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.
Access and Correction – You may access and update certain personal information in your account by logging into your account on our website. You may also contact us to request access to or correction of information we hold about you.
Account Deletion – You may request deletion of your account and most of your personal information by emailing danielhenrye001@gmail.com. We will retain information we are legally required to maintain.
For California Residents
The California Consumer Privacy Act CCPA provides California residents with specific rights regarding their personal information:
Right to Know – You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business purpose for collecting the information, and the categories of third parties with whom we have shared the information.
Right to Delete – You have the right to request that we delete personal information we have collected about you, subject to certain exceptions including completing transactions, detecting security incidents, complying with legal obligations, and exercising free speech rights.
Right to Opt Out – We do not sell your personal information, so there is no need to opt out of information sales.
Non-Discrimination – We will not discriminate against you for exercising any of your CCPA rights. Discrimination includes denying goods or services, charging different prices, or providing a different level of service.
To exercise your CCPA rights, contact us using the information in the Contact Information section below. We will verify your identity before responding to your request. We may request additional information to verify your identity, particularly for requests to delete information.
For European Economic Area and UK Residents
The General Data Protection Regulation GDPR provides individuals in the European Economic Area and the United Kingdom with specific rights:
Right to Access – You have the right to request a copy of the personal information we hold about you.
Right to Rectification – You have the right to request that we correct inaccurate or incomplete information.
Right to Erasure – You have the right to request that we delete your personal information when it is no longer necessary for the purposes for which it was collected, when you withdraw your consent, when you object to processing, or when we have processed information unlawfully.
Right to Restrict Processing – You have the right to request that we restrict processing of your information under certain circumstances.
Right to Data Portability – You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit that information to another controller.
Right to Object – You have the right to object to processing of your information based on our legitimate interests, including direct marketing.
Rights Related to Automated Decision Making – You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal effects concerning you or similarly significantly affect you.
To exercise your GDPR rights, contact us using the information below. We will respond to your request within thirty days. We may extend this period by an additional sixty days for complex requests, in which case we will notify you of the extension.
International Data Transfers
GoldenPaw Supply LLC is based in the United States and our website is hosted on servers located in the United States. If you are accessing our website from outside the United States, please be aware that your information will be transferred to, stored in, and processed in the United States, where privacy laws may be less protective than those in your country.
By using our website or providing us with your personal information, you consent to the transfer of your information to the United States and its processing there in accordance with this Privacy Policy.
For individuals located in the European Economic Area or the United Kingdom, we rely on standard contractual clauses approved by the European Commission to legitimize transfers of personal information to the United States. You may request a copy of these clauses by contacting us.
Children’s Privacy
GoldenPaw Supply LLC products are designed for children, but our website and services are directed to adults who purchase products for children. We do not knowingly collect personal information from children under the age of thirteen without verifiable parental consent.
If you are a parent or guardian and you believe that your child under the age of thirteen has provided personal information to us without your consent, please contact us immediately. If we learn that we have collected personal information from a child under thirteen without verifiable parental consent, we will delete that information as quickly as possible.
We encourage parents and guardians to monitor their children’s internet usage and to instruct them never to provide personal information to websites without parental permission.
Third-Party Websites and Services
Our website may contain links to third-party websites, including social media platforms and payment processing services. This Privacy Policy applies only to information collected by GoldenPaw Supply LLC. We do not control the privacy practices of third-party websites and are not responsible for their content or data handling practices.
When you click a link to a third-party website, we encourage you to read that website’s privacy policy before providing any personal information. The terms of third-party privacy policies may differ significantly from ours.
Do Not Track Signals
Some web browsers offer a Do Not Track DNT feature that signals to websites that you do not wish to have your browsing activity tracked. Our website does not currently respond to DNT signals because there is no universally accepted standard for how to respond to them. We continue to monitor developments in this area and may adopt a response mechanism when a standard is established.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will post the updated policy on this page and update the effective date at the top of the policy. Changes become effective immediately upon posting.
For significant changes that affect your rights or our data practices, we may provide additional notice such as an email notification or a prominent notice on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after changes are posted constitutes your acceptance of the modified policy.
Contact Information
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
GoldenPaw Supply LLC
5900 Balcones Drive STE 100
Austin, TX 78731
Email: danielhenrye001@gmail.com
Phone: +84344171999
If you are located in the European Economic Area or the United Kingdom and wish to lodge a complaint about our data practices, you have the right to contact your local supervisory authority. However, we encourage you to contact us first so that we may attempt to resolve your concerns directly.
California Privacy Rights Additional Disclosure
California Civil Code Section 1798.83 permits California residents who have provided personal information to us to request information about our disclosure of that information to third parties for their direct marketing purposes. As stated above, GoldenPaw Supply LLC does not sell or share personal information with third parties for their direct marketing purposes without your consent. If you are a California resident and have questions about this, please contact us using the information above.